How to solve problem with audit in state 'Wait for result audit:xxxxxx' ?

Hello Guru,

I have IDM 7.2 SP9 on Oracle 11.2.0.4.

The problem is - some users have provisioning status=20 with message "Wait for result audit:xxxxxxx" in table MXP_AUDIT.

And provisioning doesn't start when I try to modify such accounts via WEB-interface with 'Modify' task. Only new record with provstatus=0 is added to table MXP_AUDIT and nothing else has happenned.

If I select information about audit with provstatus=0 from table mxp_ext_audit, I get null result:

I tried to use recommendation from topic SAP IDM: Provisioning is stuck (yet again) - My checklist

update mxp_audit set provstatus=1100 where auditid = <auditid>

But nothing changed.

I have 367 records with status '20' and message 'Wait for audit'. And I can't change these item, because of such stuck.

Could you please help me to solve this problem?

Thanks in advance!

Natalia.