Hi Ash
Pleasee see the help guides on raise auto alerts based on CCMS and MTE
http://help.sap.com/saphelp_nw04s/helpdata/en/a9/ef1e109d1af946ae5ab624f972c6fa/content.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/43/ee6df92cf4eb41b11d15cc8e3a368a/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/66/f9a9b903a611d3b44f006094b910d9/content.htm
As Keiji has said, the functionality that you are looking for is part of teh MAI infrastructure that is available is SP12
Best Regards
Mark