Dear Edward & Balajee
Thanks for your support.we are already done above configurations.
issue is with ADs configuration.Now we are resolved this with SAP Note. Now we the system is working .
but still we are not getting incidents directly in to work over view of manager. from incidents tab open the incident and in investigation if we assign the manager , then we will get that work item in to manager work overview.
Is this correct process? or any other configuration is to be done for getting incident directly in to manager work item?(automatic determination of Inv lead ) screen shots attached
there is no investigation lead assingment
Assigned the investigation lead
After that we are able to see in Manager Work item
Kevin