Hi all,
I'm having an issue trying to extract the Survey results in Online Monitoring.
OLM does not show the script from Survey IVR, it is showing the opt-in results though.
Currently using SP6.
The Survey IVR used is similar to the sample provided.
Survey IVR settings for both Survey_IVR and Optin_IVR are as follows repectively:
I have also set both IVRs to be added to Reported Applications:
In Reporting however, I'm able to get the survey results under the Survey IVR Application filter.
Any advice will be appreciated! Thanks!
Cheers,
Ben