Hi All,
I can not listen recorded calls on CDT, I had gave permissions to the queue group to allow then to listen recording on the CDT, but even with the permission I can´t listening, or I am missing some configuration!!!
CDT without permissions to listen the calls recording...
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I gave to agent on the queue group permissions to listening recording calls.
Image may be NSFW.
Clik here to view.
Best regards,
Rodrigo
